Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.

Information on our use of cookies

Information on our use of cookies can be found here.

Collection and Use of Personal Information

Information Collection

NHS Greater Glasgow and Clyde is the sole owner of the information collected on NHS Greater Glasgow and Clyde processes personal data for the purposes of aiding its work to improve the health and well-being of Greater Glasgow and Clyde and its people.

Our website is a place for you to find out more about PICU in Glasgow and the services it provides to you and/or your child. When you visit our website, we only collect personal information about you if you fill in any of the contact forms.


A user does not have to register to use our website, but a user must register if they wish to receive news, information and updates via email. This service is currently under development and will go live later in 2018.

The registration information we require to allow a user to register is the full name and email address of the user if they wish to receive email updates.

This information is stored securely on our database until such time as a user chooses to unsubscribe from receiving updates. Users who no longer wish to receive our newsletters and other updates may opt-out of receiving these communications by clicking unsubscribe option on any email communication received or the user may contact us to opt-out.

How long do we keep any personal information?

We will only keep your personal information for as long as we need to for the purposes of contacting you, including to meet any legal,  or regulatory requirements.  More information is contained in our data retention policy, which is available by contacting our Data Protection Officer (DPO) via the Contact form.

How do we keep your personal information secure?

The security of your personal information is of paramount importance to us and we use technical and organisational measures to safeguard your personal information.

However, while we will use reasonable efforts to safeguard your personal information, the use of the Internet is not entirely secure and, for this reason, we cannot guarantee the security of any personal information that is transferred by or to you via the Internet.  If you have any concerns about the security of your personal information, please contact our DPO for more information.


Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.


This website contains links to other sites. Please be aware that we, NHS Greater Glasgow and Clyde, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.


From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as postal code). Contact information will not be shared with any third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as postal code, phone, email or postal address), we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done via our feedback form.

Under the Data Protection Act, individuals registering for news and information from NHS Greater Glasgow and Clyde have the right make a subject access request for their personal data processed by NHS Greater Glasgow and Clyde for those purposes.

What rights do you have in relation to your personal information that we collect, hold and use?

It is important that the personal information that we collect, hold and use about you is accurate and current.  Please keep us informed of any changes by contacting our DPO.  Under certain circumstances, the law gives you the right to request:

• A copy of your personal information and to check that we are holding and using it in accordance with legal requirements.
• Correction of any incomplete or inaccurate personal information that we hold and use about you.
• Deletion of your personal information where there is no good reason for us continuing to hold and use it.  You also have the right to ask us to do this where you object to us holding and using your personal information (details below).
• Temporarily suspend the use of your personal information, for example, if you want us to check that it is correct or the reason for processing it.
• The transfer of your personal information to another organisation.

You can also object to us holding and using your personal information where our legal basis is a legitimate interest (either our legitimate interests or those of a third party).

Please contact our DPO if you wish to make any of the above requests. When you make a request, we may ask you for specific information to help us confirm your identity for security reasons.  You will not need to pay a fee when you make any of the above requests, but we may charge a reasonable fee or refuse to comply if your request for access is clearly unfounded or excessive.

Feedback and complaints

We welcome your feedback on how we hold and use your personal information, and this can be sent to our DPO.

You have the right to make a complaint to the Information Commissioner, the UK regulator for data protection, about how we hold and use your personal information.  The Information Commissioner’s website is and complaints can be made here. 

If you would like to receive this policy in alternative format, for example, audio, large print or braille, please contact our DPO.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email or by posting a notice on our Web site for 30 days.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us via our General Enquiries Form which you'll find under Contact Us, or use one of the other methods also detailed there.